Cancelation Policy

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Rescheduling is always free!

General Admission Cancelation Policy:

If you cancel within 7 or more days from your reservation date, your payment will be refunded to your original payment method. If you cancel less than 7 days from your reservation date, your payment will become an account credit for you to use at a later date. Your account credit never expires and can be used anytime for any products including merchandise, snacks, gift vouchers, etc.  Rescheduling your reservation is free and can be done from the link on your receipt email or by calling us.

Parties and Group Events Cancelation Policy:

If you cancel 7 or more days in advance from our reservation date, your payment will be refunded to your original payment method. If you cancel less than 7 days from your reservation date, your deposit payment will become an account credit for you to use at a later date. Your account credit never expires and can be used anytime for any products including merchandise, snacks, gift certificates, etc.  Rescheduling your reservation is free. Your deposit is made when booking your reservation to hold your timeslot and is 50% of the total.  Payment is collected in full 1 week from your reservation date.  Final climber count is also collected 1 week before your reservation. (We can add and subtract climbers up to 24 hrs before your reservation, if you subtract climbers it will result in an account credit). If you cancel after your payment is made in full you will receive 50% of the payment back and 50% will be kept as an account credit.  Rescheduling your reservation is free and can be done  by calling us 301-888-8735.

No Call No Shows:

If you do not show up for a reservation without calling us and canceling it, there will be no refund and no account credit with no exceptions.

Weather Cancelation Policy:

If you wake up and Mother Nature is raining on your parade, just give us a phone call and we’ll be happy to reschedule your reservation.  It is free to reschedule.

The park does remain open in light rain.

Sometimes Mother Nature is a real “bummer”. If we’re having extreme weather, such as heavy winds, severe thunderstorms, lightning, downpours, ice, snow, or an extremely high heat index, we may have to close the course. (We use The Weather Channel for all of our weather information.) If this is the case, we will reschedule your climb or provide a rain voucher for future use. Please note when thunderstorms are in the area or we are experiencing a high heat index, our Expert and Advanced Trails may close. If the heat index is above 90 degrees our Black Expert Trails will be closed. If the heat index is above 100 degrees our Blue Advanced and Black Expert Trails will be closed. Please call 301-888-8735 for the most up-to-date information on trail closures.