Privacy Policy

Effective Date: 1/1/2025

Last Updated: 1/29/2026


This Privacy Policy explains how Tree Trekkers Frederick LLC (“Tree Trekkers”, “we,” “us,” “our”) collects, uses, discloses, and protects information about you when you visit our website, purchase tickets online, sign a waiver, join a membership program, buy gift cards, contact us, or otherwise interact with our services (collectively, the “Services”).

If you do not agree with this Privacy Policy, please do not use our Services.

1) Information We Collect

A. Information You Provide to Us

We will not share your mobile phone number with anyone with the intentions of marketing or other third parties except for the scenarios below.

We may collect information you provide, including:

  • Contact details: name, email address, phone number, mailing address
  • Order details: tickets purchased, visit date/time, products/add-ons, gift cards, memberships, refunds/exchanges
  • Payment information: we (or our payment processor) collect payment card information and billing details. We do not store full payment card numbers. We receive a token from the processor for your card.
  • Waiver and participation information: participant name(s), emergency contact, date of birth/age confirmation, signature, and other waiver-related details
  • Group/event details: party size, guest lists, corporate/school group info (as provided)
  • Communications: messages sent via forms, email, SMS, phone calls, chat, or social media

B. Information Collected Automatically

When you use our Services, we may automatically collect:

  • Device and usage data: IP address, browser type, device identifiers, pages viewed, referral URLs, clickstream data
  • Approximate location: inferred from IP address
  • Cookies and similar technologies: for analytics, site functionality, fraud prevention, and advertising (see Section 5)

C. Information from Third Parties

We may receive information from:

  • Payment processors (confirmation of payment status, fraud signals)
  • Booking/ticketing and waiver platforms you use to complete your transaction
  • Advertising and analytics providers (e.g., conversion data, aggregated audience insights)

2) How We Use Your Information

We use information to:

  • Process transactions: sell tickets, schedule reservations, deliver confirmations and receipts
  • Operate the venue experience: check-in, validate tickets/waivers, manage capacity and safety
  • Customer service: respond to inquiries, resolve disputes, handle refunds or reschedules
  • Improve and secure our Services: troubleshoot, debug, prevent fraud and abuse
  • Marketing and communications: send updates, promotions, and reminders (you can opt out—see Section 6)
  • Legal and compliance: meet legal obligations, enforce terms, maintain records

3) How We Share Your Information

We may share information in the following circumstances:

A. Service Providers

We share information with vendors who help us run our business, such as:

  • Ticketing/booking and waiver software providers
  • Payment processors
  • Email/SMS and customer support tools
  • Hosting, analytics, and security providers

These providers may access information only to perform services for us and are expected to protect it.

B. Legal, Safety, and Compliance

We may disclose information if required to do so by law or if we believe disclosure is necessary to:

  • Comply with a legal process or government request
  • Protect the rights, safety, and property of our guests, staff, or the public
  • Investigate and help prevent fraud or security issues

C. Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction.

D. With Your Direction

We may share information when you request it or give consent (for example, adding participants to a reservation).

4) Data Retention

We retain personal information for as long as needed to:

  • Provide the Services and maintain business records
  • Comply with legal obligations (including safety and liability documentation)
  • Resolve disputes and enforce agreements

Retention periods vary depending on the type of information and applicable laws.

5) Cookies, Analytics, and Advertising

We use cookies and similar technologies (such as pixels and local storage) to:

  • Enable site functionality (e.g., keeping items in your cart)
  • Understand how our site is used (analytics)
  • Measure marketing performance (conversion tracking)
  • Help prevent fraud and maintain security

You can control cookies through your browser settings. Disabling cookies may affect site functionality.

6) Text Messaging, Emails, and Communications

If you provide your phone number, you may receive SMS or text messages related to your reservation, customer service, or promotional offers. Message frequency may vary. You may opt out at any time by replying STOP or request assistance by replying HELP. Standard messaging and data rates may apply. 

  • Email: You can unsubscribe using the link in marketing emails.
  • SMS: You can opt out by replying STOP (or as otherwise instructed in the message).

Even if you opt out of marketing, we may still send transactional messages (e.g., receipts, confirmations, safety notices).

7) Children’s Privacy

Our Services are not intended for children under 13 (or another age as required by local law) to use independently. We do not knowingly collect personal information from children without appropriate consent.

If you believe a child has provided us personal information, please contact us so we can take appropriate action.

8) Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9) Contact Us

If you have questions or requests about this Privacy Policy or our privacy practices, contact:

Tree Trekkers
Email: info@treetrekkers.com
Phone: 301-888-8735
Mailing Address: 9560 Old National Pike, Frederick, MD 21701

11) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make changes, we will revise the “Last Updated” date above. Continued use of our Services after changes means you accept the updated policy.